Admission and Discharge

We understand that hospital visits are rarely planned. When you need medical attention, you have more important things to worry about than policies and procedures. That's why we're here to help you through the admissions and discharge process – from the time you arrive, and even after you leave.

At St. Luke’s Hospital, we provide you with expert care, a comfortable environment and ready access to information so that you can focus on one thing: Getting better.

Our staff will check in with you often to see if we can do anything to improve your stay, and we will take all appropriate steps to ensure your safety and confidentiality. We also care about your health after your visit. When you're ready to return home, our hospital staff can work with you to develop a plan for any further care that you may need on your road to recovery.

Information about admission and discharge is listed below for your convenience.

Important info

Hospital Pricing Information

Hospital pricing and payment can be topics of concern for many patients. Here at St. Luke's, we are committed to communicating with you in advance so that you know what to expect when it comes to the cost of services. Our pricing specialist can review your insurance benefits for the services your doctor has ordered to provide you with an estimate of your final bill. Because what you owe can vary due to your insurance and other factors, we encourage you to call Patient Accounts Customer Services at 419-893-5937 so we can help determine what your costs may be. You can also view our hospital pricing sheet for information about the cost of common procedures.

Telephone Numbers

Below is a list of important telephone numbers that you may need during your stay at St. Luke’s Hospital before you arrive or after you go home.

Information Desk 419-893-5930
Main Number 419-893-5911

Cardiac Rehabilitation 419-897-8440
Chaplain/Pastoral Care 419-893-5924
Childbirth Classes 419-891-2229
System Communications 419-893-5923
Courtesy Van 419-893-5990
Diabetes Care Center 419-897-8376
Emergency Services 419-893-5920
Employment/Human Resources 419-893-5936
Employment/Human Resources (Jobline) 419-891-8050
Enterostomal Therapy 419-893-5944
Facilities Management 419-893-5929
Family Birthing Center 419-897-8450
Family Medicine Center 419-893-5959
Heart Center 419-897-5477
Lab - Maumee (5757 Monclova Road) 419-897-9396
Lab - Perrysburg (1103 Village Square Drive) 419-874-8421
Lab - Perrysburg (28442 E. River Road) 419-931-0275
Lab - Perrysburg (28555 Starbright Blvd.) 419-887-8771
Lab - Waterville (900 Waterville-Monclova Road) 419-441-1000
Laboratory/Pathology - St. Luke's Hospital 419-893-5947
Marketing 419-893-5921
Medical Imaging - 3000 Regency Court, Suite 105, Toledo 419-841-2166 
Medical Imaging - Maumee (5757 Monclova Road) 419-893-4856
Medical Imaging - Oregon (3113 Dustin Road) 419-697-5265
Medical Imaging - Perrysburg (1103 Village Square Drive) 419-872-0666
Medical Imaging - Perrysburg (28555 Starbright Blvd.) 419-887-8771
Medical Imaging - Toledo (3900 Sunforest Court) 419-474-1104
Medical Imaging - Waterville (900 Waterville-Monclova Road) 419-897-8328
Medical Records 419-893-5946 Medical Staff Office 419-893-5917
MediSports 419-897-8326 MedMatch Physician Referral Service 419-893-5993
Nursing Administration 419-893-5938 Nutrition Counseling 419-897-8376
Occupational Health Services - Perrysburg clinic 419-887-8771
Occupational Health Services - St. Luke's Hospital clinic 419-891-8003
Ohio Hearing & Balance Institute 419-972-7746
Other Departments 419-893-5911
Pain Clinic 419-893-5986
Patient Registration/Admitting 419-893-5925
Pharmacy 419-893-5948
Physical Rehabilitation Center 419-891-8055
Physical Therapy - Perryburg (2855 Starbright Blvd.) 419-887-8745
Physical Therapy - Perrysburg (1103 Village Square Drive) 419-874-8187
Physical Therapy - Swanton (22 Turtle Creek Circle, Suite G) 419-825-5323
Physical Therapy - Waterville (900 Waterville-Monclova Road) 419-441-1002
Physical Therapy (St. Luke's Hospital) 419-893-5957
Primary Life Systems 419-893-5927
Pulmonary Rehabilitation 419-897-8449
Purchasing/Materials 419-891-8099
Scheduling for Outpatient Testing 419-897-8328
Security/Lost and Found 419-897-8499
Senior Services 419-893-5988
Sleep Disorders Center 419-897-8490
Social Services 419-893-5949
Speech Therapy 419-893-5957
TDD Only - Hearing Impaired 419-893-5997
Tobacco Treatment Center 419-893-7848
Volunteers 419-893-5919
X-ray/Radiology (hospital) 419-891-8094

Maps and Directions

View directions for St. Luke’s Hospital.

Visitor’s Policy

We recognize that visits from family members and friends are important to patients. A limited number of visits at certain times can contribute to the patient's recovery. We also understand that it is natural for individuals to be concerned about loved ones who have been hospitalized.

Remember, patients may feel anxious. For some, being in the hospital is a new experience. For others, although they have been hospitalized before, their illness may pose unfamiliar problems. Please keep in mind that total health involves physical, mental and spiritual needs. Be a good visitor, and help us maintain a safe and comfortable environment for both our patients and guests.

  • Visitors may be asked to leave if they are disturbing patients.
  • Do not leave children unattended.
  • Speak softly, and avoid unnecessary noise.
  • Respect the patient. Always knock first on the door, even if it's open. Announce yourself. If there is a roommate, be considerate and do not make loud noises.
  • Chairs are provided for the comfort of visitors. Please do not sit on the patient's bed.
  • Keep visits brief so others may visit. Brief visits are not as tiring to patients.
  • Discourage friends and family from visiting if they have colds or other infectious diseases. If you're not sure, talk with a nurse before visiting.
  • Visitors may be asked to leave the room when the patient receives treatment from a doctor or nurse.
  • Most patients are on special diets while in the hospital. Outside food is not always good for them. They should only eat food prepared for them by the hospital. Always check with the nurse or the registered dietitian before bringing special foods from home.
  • Children 12 and older are considered adults for visiting purposes.

Tobacco-Free Policy

All ProMedica campuses, including St. Luke’s Hospital, are tobacco-free, indoors and outdoors. This includes our lawns, walkways, sidewalks, parking lots (including inside vehicles) and any other grounds that ProMedica maintains. As a courtesy, please also be considerate of our neighbors and avoid littering and loitering on properties that surround our campus.

We understand that quitting tobacco can be hard. If you choose to quit and need assistance, please contact The Toledo Hospital Tobacco Treatment Center by calling 419-291-8033 or contact St. Luke’s Hospital by calling 419-893-QUIT.

Learn more about smoking cessation.

Discharge

We realize that one of the first things most people think about when they are admitted to the hospital is going home. Getting you well enough to go home is our goal, too. When it’s time to go, please remember to make sure you have all of your personal belongings, and to tell your nurse if you need help arranging transportation.

Our team is with you through every step of the healing process. To ensure that you receive seamless care even after your discharge from the hospital, our social worker/discharge planner may work with your nurse and doctor to arrange continuing care services such as home health care, skilled nursing, or hospice care. To speak with a discharge planner, please call ext. 5226.

Learn more about Continuing Care services.

Paying Your Bill

To comply with state law, St. Luke’s Hospital provides a price list that contains our charges for room and board, emergency department, operating room, delivery, physical therapy and other procedures. The hospital's charges are the same for all patients, but a patient's responsibility may vary, depending on payment plans negotiated with individual health insurers. Uninsured or underinsured patients should consult with our admitting and billing staff to determine whether they qualify for discounts. These prices are correct as of January 2011.

Download the St. Luke’s Hospital patient price list.

Pay your bill online.

Learn more about Billing, Insurance and Legal information.