Special Visitation Guidelines, Effective June 8, 2020

All visitors need to enter the hospital using the Outpatient Center entrance (driveway 3). Please stop at the Information Desk before proceeding on to your visit.

The following rules and guidelines have been established for your protection and the protection of our patients and employees.

  • Visiting hours are from 11 a.m. – 7:30 p.m.
  • Visitors must be 18 years or older, unless other arrangements have been made.
  • All visitors must have their temperature taken (must be less than 100.4°F) and answer screening questions. After screening, you will receive an Approved Visitor sticker that must be worn at all times.
  • Any visitors who are symptomatic will not be allowed to visit.
  • Patients are permitted to have one visitor/support person per day.
  • Visitor/support person needs to bring a mask. The mask should cover both the nose and the mouth and be kept on during the visit.
  • While visitor/support person is visiting, the patient will wear a mask as well.
  • Visitor/support person must stay in patient room only while visiting.
  • Visitor/support person may leave and return on the same day, but is required to keep the Visitor Approved sticker on.
  • Visitor/support person must wash or sanitize hands upon entering and exiting patient room and immediately after touching face or adjusting mask.
  • Patients who are under investigation for COVID-19 or who test positive for COVID-19 will not be allowed visitors, unless arrangements are made in advance.

Emergency Department Visitation

  • One visitor/support person per patient bedside
  • All visitors/support persons must have their temperature taken (must be less than 100.4°F) and answer screening questions. After screening, you will receive an Approved Visitor sticker that must be worn at all times.
  • Visitor/support person must wear a mask that covers both the nose and the mouth.
  • Visitor/support person must stay in patient room or return to Emergency Department waiting room.
  • Visitor/support person must wash or sanitize hands upon entering and exiting patient room and immediately after touching face or adjusting mask.

Personal Protective Equipment Donations:

St. Luke’s Hospital is still accepting donations of handmade and N95 masks. A pink collection box has been placed at the St. Luke’s Hospital Outpatient Entrance (driveway 3). Please place any donated masks in a zip lock or plastic bag for delivery. If you have other questions, contact Jean Sandrock,  jean.sandrock@stlukeshospital.com.

Other Personal Protective Equipment donations:

Please contact Jean Sandrock at jean.sandrock@stlukeshospital.com or 419.893.5934 (M-F) to coordinate drop off of protective equipment.

Items we are requesting assistance from the community:

  • N95 masks
  • Surgical masks
  • Goggles or protective eyewear
  • Nitrile or other gloves


Thank you for the community response for this need in health care.

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Be Our Guest. And Remember, We’re All Here for Our Patients.

At St. Luke’s Hospital, we want you and your family to be as comfortable as possible during your stay. When you can’t be at home, we’ll do our best to make you comfortable, with all the amenities and services you and your loved ones need.

We appreciate the opportunity to care for you or your loved one. Our passion, and the reason for our existence, is to offer you the best possible healthcare experience. While caring for your health and healing, we work hard to:

  • Provide you with the highest possible quality of medical care and service
  • Make you feel safe and comfortable while in our care
  • Ensure that your loved ones feel welcome and involved in your care

These services and amenities have been developed to make visiting St. Luke’s Hospital safe and convenient.

Services and amenities, just for you.

Hospital Gift Shop – Located at the Main Hospital Entrance. Gifts, cards, books, magazines, candy, flowers, seasonal collectibles, and personal articles are available. Details here.

Valet Van – Free Valet Van transports visitors, patients and employees between the hospital and their vehicles on regular, established routes for drop-off and pick-up at the Visitor Entrance and the Outpatient Center. Details here.

Courtesy Shuttle for Patients – Our free Courtesy Shuttle is available to patients with scheduled testing or treatment at St. Luke’s Hospital. Details here.

Café – Open for breakfast, lunch, dinner and even late-night snacks. Healthy food options at every station. Vegetarian and gluten-free items also available. Details here.