Discrimination is Against the Law
St. Luke’s Hospital and WellCare Physicians Group comply with applicable Federal civil rights laws and do not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, disability, sexual orientation or gender identity.
St. Luke’s Hospital and WellCare Physicians Group value the diversity and inclusion of our patients, their visitors, employees, physicians, volunteers, students and others.
St. Luke’s Hospital and WellCare Physicians Group:
- Provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Picture boards
- Note takers
- Written materials
- Telephone handset amplifiers
- Televisions with caption capabilities
- Interpreter services to people whose primary language is not English
- Information written in other languages
If you need these services, contact St. Luke’s ADA Administrator/ Co-Administrator at 419.897.5438 / TTY 419.893.7889 or the St. Luke’s Hospital Operator at 419.893.5911 / TTY 419.893.7888.
If you believe that St. Luke’s Hospital or WellCare Physicians Group has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sexual orientation or gender identity, you can file a grievance with:
The Compliance Officer for St. Luke’s Hospital and
WellCare Physicians Group
5901 Monclova Road
Maumee, Ohio 43537
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, please contact our Patient Relations R.N. at 419.893.5911 ext. 6315.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf
or by mail or phone at:
U.S. Department of Health and Human Services,
200 Independence Avenue SW., Room 509F, HHH Building,
Washington, DC 20201
800.368.1019, 800.537.7697 (TDD).